Zoho Corporation is a privately held, global technology company founded in 1996. In February, the company expanded the scope of Zia, its foundational AI tool, with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organizations.

Launched in 2015, Zia facilitates intelligent and contextual actions across the company's ecosystem of apps. Zia possesses a vast and diverse skill set, according to officials, who say new skills are being implemented regularly in Zia to boost customer experience and drive productivity. Beginning last month, Zoho and ManageEngine are previewing pre-built, task-specific Zia Agents, which will soon deploy across Zoho's combined portfolio of more than 100 products.

"The speed of disruption and quality of innovation we're seeing in our industry right now has encouraged me to focus on my passion area, technology,” according to Sridhar Vembu, Zoho 's Co-Founder and Chief Scientist. "Utilizing Zoho's deep engineering expertise, its own data centers, and shared data model, we will develop powerful and usable solutions that drive customer value while retaining our commitment to customer flexibility and data privacy."

Zoho Corporation's in-house AI has evolved over the past decade from proactive to prescriptive to generative to agentic. Ask Zia, which launched in 2018, has developed into a system-wide conversational assistant that helps employees work smarter and accomplish tasks more effectively. For example, an account manager can review a report of customers at risk of churn, summarize the outcomes of each customer's recent interactions, filter and summarize helpdesk tickets, analyze trends in their industry, and reach out to that customer for a meeting based on the employee's upcoming travel schedule, without leaving the Ask Zia interface. Ask Zia is powered by Zoho's unified data platform and will be contextually embedded across all applications.

Several dozens of pre-built Zia Agents are being rolled out over the coming months, including an Account Manager Agent, SDR Agent, HR Agent, Customer Support Agent, IT Help Desk Agent, and a SalesCoach Agent. For customers, partners, and developers looking to create their own agents, Zoho is launching Zia Agent Studio, allowing them to build and deploy customized agents with inherited skill sets, which can then be distributed through Zoho's Agent Marketplace.

Zia Agent Studio enables users to build autonomous agents with skills relevant to their specific needs. Zia Agent Studio users can also access a wide range of pre-existing Zia Skills, tools from across the Zoho ecosystem, data from a unified data platform, and a range of language models. They can be deployed on any Zoho application and summoned using Ask Zia. Moving forward, Zia Agents will be deployable in any third-party application as well. Additionally, Zia Agents with complementary skill sets can be combined using Zia Agent Studio, creating a single agent capable of cross-functional work. Agents created using Zia Agent Studio can be published in the Agent Marketplace. Zoho will offer a pre-built roster of agents, while the company's ecosystem of partners and developers can build and distribute specialized AI agents through the marketplace, which can be reused and instantly deployed by organizations.

February’s announcement followed record growth for Zoho, which onboarded 110,000 new customers globally in 2024. With over 850,000 customers globally in diverse industries, using a range of tools across Zoho and ManageEngine, Zoho Corporation's AI solutions are informed by a vast range of functional data. The corporation is headquartered in Chennai, India. Zoho opened its Hacienda office in June 2013. The corporation has more than 18,000 employees globally. It is the parent company of prominent technology brands including ManageEngine, Zoho, TrainerCentral, Qntrl, and Zakya.

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