The City of Pleasanton Offers a Full Menu of Helpful Services, Information

By Hacienda Network Staff Writer

The City of Pleasanton offers a variety of services that are integral to the successful operation of a business not only that, they're happy to make themselves available for local employers and employees. Here's a guide to help business interact with City departments:

Building Inspection Department

200 Old Bernal Avenue
Director, Gary Smith
phone: (925) 931-5300, fax: (925) 931-5478
The Building Inspection Department handles plan checking, building and fire sprinkler inspection, and construction-related questions. This includes services for commercial buildings, including: building permits; occupancy permits; new construction projects; additions to existing projects and tenant improvements, remodels, or modifications. Open Monday through Friday from 7:00 am to 6:00 pm.

City Attorney

123 Main Street
Michael Roush
phone: (925) 931-5015, fax: (925) 931-5488
The City Attorney's primary duty is to advise the council and staff on all legal matters pertaining to City business. They are also available to answer questions about the Municipal Code.

City Clerk

123 Main Street
Peggy Ezidro
phone: (925) 931-5027, fax: (925) 931-5488
The City Clerk maintains the City Council agendas and minutes, the City's filing system, and the Pleasanton Municipal Code. Through the City Clerk's office, you can obtain information such as: minutes and agendas of public meetings and city reports and publications.

City Manager

123 Main Street
Deborah Acosta
phone: (925) 931-5002, fax: (925) 931-5488
The City Manager is responsible for overall administration, leadership, and direction for the City.

Finance Department

123 Main Street
Director, Susan Rossi
phone: (925) 931-5400, fax: (925) 461-6855
The Finance Department oversees the City's financial operations, assessment districts, and City bonds. It has these three divisions as well:

Business License Department
200 Old Bernal Avenue
phone: (925) 931-5440, fax: (925) 461-6855
This group processes and enforces business licenses and also assists new businesses with information on startup.

Economic Development
123 Main Street
Director, Gail Gilpin
phone: (925) 931-5038, fax: (925) 5476
Part of the Finance Department, Economic Development is responsible for administration of the City's Economic Vitality Program and the Transportation Systems Management program, including the Commendable Commutes program for Pleasanton businesses. This group also serves as ombudsman for local businesses.

Utility Billing
200 Old Bernal Avenue
Director, Susan Rossi
phone: (925) 931-5425, fax: (925) 931-5481
In addition to bills for water and sewer customers, Utility Billing issues dog and bicycle licenses.

Fire Department

4550 East Avenue, Livermore
Fire Chief, Stewart Gary
phone: (925) 454-2361, fax: (925) 454-2367
The Fire Department offers fire, medical, rescue, and hazardous materials emergency response and prevention. Other services include: fire prevention program; safety inspections for businesses and information on proper use and disposal of hazardous materials.

Library

400 Old Bernal Avenue
Director, Billie Dancy
phone: (925) 931-3400, fax: (925) 846-8517
The newly furbished Pleasanton Library offers a great selection of books in addition to a number of programs for both children and adults. Among its offerings are a complete business library and a number of useful business resources.

Parks & Community Services

200 Old Bernal Avenue
Director, Jim Wolfe
phone: (925) 931-5340, fax: (925) 931-5477
Community Services sponsors recreational classes and activities, preschool programs, theater and facility scheduling, civic arts, senior program, dial-a-ride service, youth and adult sports including business softball leagues, recreation for developmentally disabled adults, and special events.

Personnel Department

123 Main Street
Director, Larry Miller
phone: (925) 931-5048, fax: (925) 931-5488
The Personnel Department recruits and retains the City's 400 employees.

Planning Department

200 Old Bernal Avenue
Director, Brian Swift
phone: (925) 931-5600, fax: (925) 931-5483
The Planning Department develops and administers the General Plan and other planning, zoning, and environmental regulations. Virtually any improvement to a property requires planning approval, including signs, antennas, landscaping, and more. Other services include: zoning certification and use permits and approvals.

Police Department

4833 Bernal Avenue
Police Chief, Tim Neal
phone: (925) 931-5100, fax: (925) 931-5480
The Pleasanton Police Department Crime Prevention Unit offers assistance to businesses regarding a variety of security issues, including commercial security surveys, workplace security workshops, and more.

Public Works/Engineering Department

200 Old Bernal Avenue
Director, Randy Lum
phone: (925) 931-5650, fax: (925) 931-5479
This group plans, operates, and maintains the City's water, sewer, storm drainage, street, and transportation systems. This department has several additional divisions:

Engineering Services
200 Old Bernal Road
phone: (925) 931-5650
Responsible for the planning, operation, and maintenance of the City's infrastructure. Includes the Traffic Engineering department, which plans, designs, and operates transportation facilities and services.

Landscape Architecture
Works with City staff and public to design and prepare construction drawings for the construction of new park projects and renovation of existing parks. The also administer the urban forestry program, heritage tree program and reviews private development landscape plans.

Parks Maintenance
3333 Busch Road
phone: (925) 931-5565
Maintains parks, medians, trees, and right-of-way on City-owned property; provides hazard pruning of other trees.

Sewer/Storm Drain Departments
3333 Busch Road
phone: (925) 931-5535
Maintains and operates the City's sanitary and storm wastewater collection systems. Also monitors industrial discharge to ensure compliance with applicable water quality control regulations.

Street Department
3333 Busch Road
phone: (925) 931-5551
Maintains and sweeps streets, including signs and painting. Also responsible for traffic and concrete maintenance.

Water Department
3333 Busch Road
phone: (925) 931-5520
Provides drinking water for city residents as well as for industrial uses.

Photo: Pleasanton's Civic Center Complex consists of several buildings downtown that house the City's administrative offices as well as the Fire Department and Library. The City's main facility, labelled "A" in the map above and pictured below, includes the City Council chambers and is located at 200 Old Bernal Avenue. The 123 Main Street offices, indicated by letters "C" and "D" house departments which include the City Manager's office and the Finance Department.

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